Shipping and delivery policy of 360 ROADBOOKS

We offer worldwide shipping. Most countries’ shipping costs and options are stated before you confirm the order.   

‘

DELIVERY TIMES:

Dispatch of your order takes 1-2 business days after you place the order under normal circumstances. In rare cases, it can take longer. Delivery inside the EU usually happens 2 to 8 business after dispatch. Therefore, you can expect delivery within 5 to 12 business days after placing the order. This is an estimate and not a guarantee. We will do our best to deliver the products as soon as possible. Please contact us if your order hasn’t arrived within 12 business days. 

Delivery to countries outside the EU usually takes longer and varies significantly from shipment to shipment. We can’t make any promises. Please contact us if your order has not arrived within 20 business days (i.e. 1 month).

About delivery delays: If deliveries are significantly delayed for reasons outside our control, we do not offer refunds or compensation. If deliveries are delayed considerably for reasons within our control, we may – at our discretion – offer you compensation. If you are no longer interested in the products by the time they arrive, please check our returns and complaints policy for your rights to return and get a refund. 

For international deliveries outside the EU, you are solely responsible for additional taxes, customs fees, and import duties.

‘

TRACKING OF ORDERS: 

All our shipments are sent with tracking. You will receive the tracking number as soon as your order has been dispatched. The e-mail with your tracking number is sent by Bonum Logistik GmbH – our external fulfillment partner. Please check your spam folder and track your order before contacting us about its whereabouts. 

.

INSURANCE:

All shipments inside the EU are automatically insured against damage or loss in transit. 360 ROADBOOKS, not the courier, provides insurance for your shipment. Accordingly, you are entitled to compensation from 360 ROADBOOKS in accordance with our Terms and Conditions.

On shipments outside Europe, we offer LIMITED insurance only. This means that we insure you against product damage, but we do not insure the shipping process/costs. In case of shipping damage, we offer to replace or compensate for damage to the product(s), but we do not provide compensation for the shipping costs, nor do we offer free reshipping of replacement product(s). We do not accept liability for shipments being lost in transit or customs, nor do we accept liability for failed delivery attempts or returned shipments. If you decide to order our products from outside Europe, you accept this risk during the shipping process.

‘

SHIPPING DAMAGE:

We take great care to pack your shipment securely. Our packing material has been tested to withstand normal handling by the couriers. Unfortunately, in rare cases, the couriers damage the shipments during transport anyway. This cannot be avoided by 360 ROADBOOKS with reasonable measures.

Should products be delivered with apparent shipping damage, you must follow the steps below to be eligible for compensation or replacement.

1. Please inspect the packaging material and items for damage immediately upon receipt.
2. Take several pictures of the damaged packaging material and damaged product(s).
3. Save the damaged packaging material, including the shipping label and the damaged product.
4. Notify 360 ROADBOOKS about the damage without delay and include pictures of the damaged product(s) and the packaging material. Please send the pictures and the notification to info@360roadbooks.com.
5. Depending on the severity of the damage, we offer several options (6 – 7 below):
6. For damage that impairs the product’s intended function or significantly degrades the aesthetic, we offer you a free replacement (at no cost inside Europe or at shipping cost outside Europe). You might need to return the damaged product to us. In this case we will send you a return label. Customers outside Europe with limited insurance are also offered the choice of a voucher with a value matching the price of the damaged product (plus shipping costs) or a refund of the price of the damaged product (excluding shipping costs). Refunds are only offered to customers inside Europe if we cannot provide a free replacement. 
7. For minor cosmetic damage that does not degrade the product’s use, such as bent/pressed corners, minor scratches, or small misprints, we offer a replacement with a 75% discount + shipping, a voucher for future purchases, or a small monetary compensation. The value of the voucher or compensation depends on the severity of the cosmetic damage. You may keep the damaged item.

‘

REGARDING MISSING, DELAYED OR RETURNED SHIPMENTS: 

HOW TO REDUCE THE RISK THAT SHIPMENTS GO MISSING, GET DELAYED, OR GET RETURNED?: 

1. Thoroughly check that your shipping address and contact details are correct before you place the order. If you notice any mistakes after placing the order, notify us immediately.
2. Regularly check the delivery status of your shipment using the provided tracking number. The tracking number (if applicable) is sent to your email address automatically when the shipment is created by our fulfilment partner – Bonum Logistik GmbH. Bonum Logistik GmbH is also the sender of the email with tracking information. Please check your spam folder or contact us if you have not received this e-mail within 2-3 business days.
3. Activate shipping notifications on the tracking page so you are automatically informed when the shipping status changes. It is your responsibility to monitor your shipment while it is en route.
4. If your shipment has not arrived within 12 business days, please notify 360 ROADBOOKS immediately by sending an e-mail to info@360roadbooks.com.
5. 360 ROADBOOKS will launch an investigation into the whereabouts of the shipment, thereby reducing the risk that the shipment will be returned or go missing.

.

MISSING SHIPMENTS: 

All our shipments are sent with well-respected and reputable couriers. However, it does happen from time to time that shipments go missing. A shipment is considered missing when it has not been delivered within 20 business days inside the EU (counting from the date of dispatch) or within 40 business days outside the EU (counting from the date of dispatch), AND no clear clues about its location can be gained from the tracking information. 

If shipments go missing for reasons within 360 ROADBOOKS control, we will reship your order free of charge. 

If shipments go missing because of errors by the courier, we offer you a replacement product free of charge (only applicable to shipments within Europe). If you are located outside Europe and therefore accepted LIMITED insurance coverage, 360 ROADBOOKS and the courier cannot be held liable in this situation. The shipping risk is entirely yours.

.

RETURNED SHIPMENTS: 

Unfortunately, it happens occasionally that shipments are involuntarily returned to us by the courier.

If shipments are returned to us for reasons within 360 ROADBOOKS control or because of errors by the courier, we will reship your order free of charge. 

If you are located outside Europe and therefore accepted LIMITED insurance coverage, 360 ROADBOOKS and the courier cannot be held liable if anything goes wrong while the order is in transit and is returned to us. You are liable for the return and reshipping costs.

360 ROADBOOKS and the courier cannot be held liable if your shipment is returned to us for reasons within YOUR control, e.g. missing, incorrect, or incomplete delivery information (e.g. name, address, contact details) entered into the checkout form, too small mailbox, failed delivery attempts at the door for any reason, shipment not picked up at a pick-up/collection point in time. You will need to pay the full costs of the return and reshipping. We will charge you the return costs (standard shipping rate from your country to Germany) plus the costs for shipping the products again. Alternatively, we can also offer you a refund for the value of the products minus the return costs (standard shipping rate from your country to Germany).

.

IMPORTANT NOTE REGARDING MISSING AND RETURNED SHIPMENTS:

You are fully responsible for keeping track of the shipment and collecting it at your post office or pick-up point within the timeframe set by the courier or pick-up point. You are solely responsible for monitoring the tracking number. We cannot be held accountable if the postal service fails to notify you of delivery attempts or pickup at a collection point. Likewise, we cannot be held accountable if our e-mail with tracking information is not received, e.g. when it arrives in the spam folder. If you haven’t received a shipping notification within 3 business days after your order, or if your order hasn’t arrived within 12 business days (or 20 business days outside the EU), please contact us immediately so we can try to assist you in a timely manner. 

‘

PACKING ERRORS BY 360 ROADBOOKS:

If you received the wrong items, we will send replacement product(s) to you at our cost. We might provide you with a return label for the mandatory return of the wrongly delivered items. Alternatively, at our sole discretion, we may decide to let you keep the wrongly delivered items without cost.