Shipment and delivery policy of 360 ROADBOOKS
We offer worldwide shipping. The shipping costs and options for most countries are stated before you confirm the order. For shipment to certain countries, you need to contact us for a shipment quote. Likewise, you are welcome to contact us if you wish to order 5 or more books. In this case, we might be able to offer you better shipment rates or volume discounts. We want to make sure that anybody, anywhere, can order our products.
Dispatch of your order takes place 2-5 business days after order confirmation under normal circumstances. In rare cases it can take longer.
Shipments usually take 3 to 8 business days to arrive inside the EU from the time of dispatch. Therefore, you should expect that delivery will take place 5 to 12 business days after placing the order. This is an estimate and not a guarantee. We will do our best to deliver the products to you as soon as possible. Delivery to countries outside the EU usually takes longer. It is not possible for us to give an estimate, as the delivery time is highly dependent on the customs process of each country. In case you haven’t received the products 12 business days after placing the order, you are welcome to contact us to request the tracking number if this hasn’t been provided to you already.
For international deliveries, you are solely responsible for any additional taxes, customs fees, and import duties.
Important: If multiple shipping options are provided, please notice the differences in price, insurance, liability, and shipment tracking.
If you choose shipping WITHOUT insurance and shipment tracking, please be aware that we cannot support you in case your shipment does not arrive within the expected timeframe. Likewise, you forfeit your right to a refund or replacement product if the shipment does not arrive or if the shipment is damaged during transport. 360 ROADBOOKS cannot be held liable for damaged or lost shipments. The risk is fully yours.
Important: You are responsible for keeping track of the shipment and collecting the shipment at your post office or pick-up point within the timeframe set by the transport company or pick-up point. If the shipment is returned to us for reasons outside 360 ROADBOOKS control (e.g. wrong delivery address or name, too small mailbox, failed delivery at the door, shipment not picked up at a pick-up/collection point in time) you are not eligible for a refund. Upon your request, we will resend the shipment to you. In this case, we will charge you the return costs (normal DHL shipping rate from your country to Germany + the 6 EUR return costs at our warehouse) plus the costs for shipping the products again. We can also offer you a refund for the value of the products, minus the return costs (normal DHL shipping rate from your country to Germany + the 6 EUR return costs at our warehouse). You are responsible for keeping an eye on the tracking number. We cannot be held accountable if the postal service fails to notify you of delivery attempts or pickup at a collection point.
In case of obvious shipping damage, please follow the process stated in our Returns and Complaints policy.