Shipping and delivery policy of 360 ROADBOOKS

We offer worldwide shipping. The shipping costs and options for most countries are stated before you confirm the order. For shipment to certain countries, you need to contact us for a shipment quote. Likewise, you are welcome to contact us if you wish to order five or more books. In this case, we might be able to offer you better shipment rates or volume discounts. We want to make sure that anybody, anywhere, can order our products.

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DELIVERY TIMES:

Dispatch of your order takes place 2-3 business days after order confirmation under normal circumstances. In rare cases, it can take longer. Shipments usually take 3 to 8 business days to arrive inside the EU from the time of dispatch. Therefore, you should expect delivery within 5 to 12 business days after placing the order. This is an estimate and not a guarantee. We will do our best to deliver the products as soon as possible. Delivery to countries outside the EU usually takes longer. We can’t give an estimate, as the delivery time is highly dependent on the customs process of each country. If your shipment hasn’t arrived within 12 business days, please contact us so we can try to assist you in a timely manner. 

About delivery delays: If deliveries are significantly delayed due to reasons outside our control, we do not offer refunds or compensation, e.g. in connection with birthdays or Christmas. If deliveries are significantly delayed by at least ten business days for reasons within our control, we may – at our discretion – offer you some form of compensation. In any case, you are entitled to return the product(s) within 14 days after receipt and receive a full refund for the value of the returned product(s). You can find more information about your right to return products in our returns and claims policy.

For international deliveries outside the EU, you are solely responsible for additional taxes, customs fees, and import duties.

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IMPORTANT NOTE REGARDING SHIPPING OPTIONS:

If multiple shipping options are provided, please notice the differences in price, insurance, liability, and shipment tracking.

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INSURANCE:

Insurance for your shipment is provided by 360 ROADBOOKS and not the courier. This is an advantage for you as a customer: the process for claiming your insurance is much less complicated and less time-consuming. Our general policy is not to initiate insurance claims against the courier due to the complicated and time-consuming claims processes. If we, at our sole discretion, decide to file an insurance claim against the courier anyway, you are not entitled to any compensation paid by the courier. Instead, you are entitled to compensation by 360 ROADBOOKS under our Terms and Conditions.

If you choose to ship WITHOUT insurance, please be aware that you forfeit your right to a replacement product or other types of compensation if the shipment does not arrive or is damaged during transport. 360 ROADBOOKS is not liable for damaged, lost, or returned shipments. The risk is entirely yours.

On shipments outside the EU, we offer LIMITED insurance only. This means that we insure you against product damage, but we do not insure the shipping process/costs. In case of shipping damage, we offer to replace or compensate for damage to the product(s), but we do not provide compensation for the shipping costs, nor do we offer free reshipping of replacement product(s). We do not accept liability for shipments being lost in transit or customs, nor do we accept liability for failed delivery attempts or returned shipments. If you decide to order our products from outside Europe, you accept this risk during the shipping process.

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SHIPPING DAMAGE:

We take great care to pack your shipment securely. Our packing material has been tested to withstand normal handling by the couriers. Unfortunately, in rare cases, the couriers damage the shipments during transport anyway. This cannot be avoided by 360 ROADBOOKS with reasonable measures.

Should products be delivered with apparent shipping damage, you must follow the steps below to be eligible for compensation or replacement.

PLEASE NOTE: Compensation or replacements in case of shipping damage are only offered if you paid for shipping WITH insurance. You are liable for shipping damage if you selected shipping WITHOUT insurance. The risk is fully yours. The claims process below is, therefore, not applicable to your case. 

1. Please inspect the packaging material and items for damage immediately upon receipt.
2. Take several pictures of the damaged packaging material and damaged product(s).
3. Save the damaged packaging material, including the shipping label and the damaged product.
4. Notify 360 ROADBOOKS about the damage without delay and include pictures of the damaged product(s) and the packaging material. Please send the pictures and the notification to info@360roadbooks.com.
5. Depending on the severity of the damage, we offer several options (6 – 7 – 8 below):
6. For damage that impairs the product’s intended function, we offer you a free replacement (at no cost inside the EU/UK, or at shipping cost outside the EU). You do not need to return the damaged product. Customers outside the EU with limited insurance are also offered the choice of a voucher with a value matching the price of the damaged product (plus shipping costs) or a refund of the price of the damaged product (excluding shipping costs). Refunds are not offered to customers inside the EU/UK.
7. In case of damage that significantly degrades the aesthetic of the product, e.g. tears in the spine or cover, severe bending or warping of the cover, or major misprints, we offer you a free replacement (at no cost inside the EU/UK, or at shipping cost outside the EU). You do not need to return the damaged product. Customers outside the EU with limited insurance are also offered the choice of a voucher with a value matching the price of the damaged product (plus shipping costs) or a refund of the price of the damaged product (excluding shipping costs). Refunds are not offered to customers inside the EU/UK.
8. For minor cosmetic damage that does not degrade the use of the product, e.g. bent/pressed corners, minor scratches, or small misprints, we offer you a replacement with a 75% discount + shipping, a voucher for future purchases, or a small monetary compensation. The value of the voucher or compensation depends on the severity of the cosmetic damage. You may keep the damaged item.
9. The damage must be photographically documented, and 360 ROADBOOKS must have been notified within three business days of receipt of the damaged product.

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REGARDING MISSING, DELAYED OR RETURNED SHIPMENTS: 

HOW TO REDUCE THE RISK THAT SHIPMENTS GO MISSING, GET DELAYED, OR GET RETURNED?: 

1. Thoroughly check that your shipping address and contact details are correct before you place the order. If you notice any mistakes after placing the order, notify us immediately.
2. Regularly check the delivery status of your shipment using the provided tracking number. The tracking number (if applicable) is sent to your email address automatically when the shipment is created by our fulfilment partner – Bonum Logistik GmbH. Bonum Logistik GmbH is also the sender of the email with tracking information. Please check your spam folder or contact us if you have not received this e-mail within 2-3 business days.
3. Activate shipping notifications on the tracking page so you are automatically informed when the shipping status changes. It is your responsibility to monitor your shipment while it is en route.
4. If your shipment has not arrived within 12 business days, please notify 360 ROADBOOKS immediately by sending an e-mail to info@360roadbooks.com.
5. 360 ROADBOOKS will launch an investigation into the whereabouts of the shipment, thereby reducing the risk that the shipment will be returned or go missing.

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MISSING SHIPMENTS: 

All our shipments are sent with well-respected and reputable couriers. Mainly DHL. However, it does happen from time to time that shipments go missing. A shipment is considered missing when it has not been delivered within 20 business days inside the EU/UK (counting from the date of dispatch) or within 40 business days outside the EU (counting from the date of dispatch), AND no clear clues about its location can be gained from the tracking information. 

If shipments go missing for reasons within 360 ROADBOOKS control, we will reship your order free of charge. This applies regardless of whether you choose to ship WITH or WITHOUT insurance.

If shipments go missing because of errors by the courier, and you selected shipping WITH insurance, we offer you a replacement product free of charge (only applicable to shipments within the EU). If you selected shipping WITHOUT insurance or with LIMITED insurance, 360 ROADBOOKS and the courier cannot be held liable in this situation. The risk is entirely yours.

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RETURNED SHIPMENTS: 

Unfortunately, it happens occasionally that shipments are involuntarily returned to us by the courier.

If shipments are returned to us for reasons within 360 ROADBOOKS control, we will reship your order free of charge. This applies regardless of whether you choose to ship WITH or WITHOUT insurance.

If shipments are returned to us because of errors by the courier, we will send you a new shipment free of charge if you choose to ship WITH insurance. If you choose to ship WITHOUT insurance or with LIMITED insurance, you are liable for the return and reshipping costs.

360 ROADBOOKS and the courier cannot be held liable if your shipment is returned to us for reasons within YOUR control, e.g. missing, incorrect, or incomplete delivery information (e.g. name, address, contact details) entered into the checkout form, too small mailbox, failed delivery attempts at the door for any reason, shipment not picked up at a pick-up/collection point in time. This applies regardless of whether you choose to ship WITH or WITHOUT insurance. You will need to pay the full costs of the return and reshipping. We will charge you the return costs (normal DHL shipping rate from your country to Germany + the 6 EUR return costs at our warehouse) plus the costs for shipping the products again. Alternatively, we can also offer you a refund for the value of the products minus the return costs (normal DHL shipping rate from your country to Germany + the 6 EUR return costs at our warehouse).

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IMPORTANT NOTE REGARDING MISSING AND RETURNED SHIPMENTS:

You are responsible for keeping track of the shipment and collecting it at your post office or pick-up point within the timeframe set by the courier or pick-up point, regardless of the chosen shipping option. You are solely responsible for monitoring the tracking number. We cannot be held accountable if the postal service fails to notify you of delivery attempts or pickup at a collection point. Likewise, we cannot be held accountable if our e-mail with tracking information is not received, e.g. when it arrives in the spam folder. If you haven’t received a shipping notification within 3 business days after your order, or if your order hasn’t arrived within 12 business days, please contact us immediately so we can try to assist you in a timely manner. If you fail to inform us of these issues within the timeframes mentioned above, plus ten business days, you automatically forfeit your rights to free reshipping of missing or returned shipments – if applicable to your order – and any other form of compensation, regardless of which party was at fault for the failed delivery.

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PACKING ERRORS BY 360 ROADBOOKS:

If you received the wrong items, we will send replacement product(s) to you at our cost, regardless of your chosen shipping option. We might provide you with a return label for the mandatory return of the wrongly delivered items. Alternatively, at our sole discretion, we may decide to let you keep the wrongly delivered items without cost.